Store FAQ

Hello! Welcome to our shop!

This shop is entirely run by Hazel + Bell, so please keep in mind that we are running it between our other schedules.


Shipping Questions

Where do you ship to?

Currently we ship to all countries! We are based in Canada, so all packages will be originating from here. 

How much is shipping?

Shipping varies by weight and by location, and costs accordingly. Shipping to Canada and the USA is generally cheaper than International. You can proceed through check out to find the exact costs of shipping on your order. We use Canada Post and ChitChats to ship out orders.

When do packages get sent out?

Orders are usually shipped out by the end of the week (Thursday or Friday), so if you order a package earlier in the week we like to take them all at once. Sometimes we are bad and it can take two weeks to get your package shipped, but we try our best to be speedy. 

All packages are shipped from Vancouver, Canada.

When will my order arrive to me?

Arrival time of your order depends on your shipping selection (Surface, Airmail, or Tracked Package). International Surface shipping (Non-USA or Canada) is slow but cheap, but can sometimes take up to months to arrive. Airmail is recommended for a timely arrival of your order. If you are worried about your order, you can also select the Tracked Package option, where we will send you a tracking number after we send it out.

Please note: Many packages are taking a bit longer in the mail system due to perpetual COVID 19 delays.  

Where is my tracking?

Please note that if you do not explicitly purchase tracking when making your order, there will be no tracking. Tracking from Canada to other countries is pretty costly so packages do not include tracking unless explicitly purchased by the customer.

If you do purchase tracking, it will be available in the order page once the product is fulfilled by us. You should receive an email from us when things are shipped, with this tracking information. :)

Problem with my book?

Please note we do not accept returns but we are responsive to issues with book printing errors. Please let us know with photos if your book upon arrival has internal printing defects (like white lines or magenta discolouration).

More questions? You can use our contact form or send us a tweet.